Senior SME Analyst

A career as a Senior SME Analyst in the Account Opening and Document Management- National Bank Independent Network (NBIN) team, within the Investment Operations department at National Bank, means participating in the innovation and continuous improvement of our operational processes, aiming for operational excellence, by working closely with the Bank's business line and various sectors.

This job allows you to have a positive impact on our organization, thanks to your expertise in analysis, coordination and planning.

Your job

• Actively participate in the delivery of our initiatives through continuous improvement, operational excellence, standardization, simplification and optimization of their processes by seizing opportunities in regulatory and cross-cutting projects.
• Maintain up-to-date documentation related to the end-to-end process (process maps)
• Act as an agent of influence with the various stakeholders to ensure the best possible health of the processes
• Facilitate two-way communication and provide visibility to peers by regularly sharing project updates, successes, and challenges encountered. Encourage the exchange of ideas and constructive feedback to improve processes and outcomes.
• Produce specific analyses and analysis tools to help managers make decisions, understand a specific situation, improve business performance (including risk management) or achieve strategic objectives.
• Act as an expert by being the point of contact to plan and coordinate multi-sector projects that affect account transfers and take charge of adapted deliverables
• Support the various evolving IT demands
• Identify the best working methods to support managers in their search for efficiency
• Contribute, on an ad hoc basis, to workshops and deliverables of various kinds related to the needs of the sector or projects affecting the sector

Your team

Within the Technology and Operations sector, the  AODM-EC team is responsible for account openings and document management for NBIN. The main mandate being for the continuous improvement of NBIN operations, you will also have the opportunity to work on cross-functional projects involving several teams and departments. 

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as Udemy, the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Basic requirements

• 3-year college diploma (DEC) and 6 to 7 years of experience OR a Bachelor's degree and 3 to 4 years of experience OR any other combination of training and experience deemed equivalent
• Master the concepts of process management and have developed a good level of expertise in connection with the processes of the NBIN sector and the business reality of the partners
• Advanced proficiency in Excel and VBA and ability to find relevant information to optimize the use of these tools
• Master methods of analysis and problem solving (on a quantitative and qualitative basis)
• Have knowledge of project management and good stakeholder management
• Experience with process mapping concepts
• Mastering agility concepts in project mode

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!!