Technical advisor

A career as a Corporate Customer Service Specialist at National Bank means providing essential support to our clients and internal partners. This role allows you to make a difference through your customer service expertise, your ability to solve complex issues, and your aptitude for building strong relationships with clients.
Your Role

• Answer calls and emails from corporate clients to provide quality service
• Conduct complex research and handle simple escalation cases
• Support partners on the products offered, the systems used, and the application of processes
• Master information related to business processes and act as a resource person
• Identify and resolve operational issues in collaboration with the relevant teams
• Ensure compliance with rules and risk management
• Maintain a good relationship with the business line to provide an exceptional customer experience
• Actively participate in solution-oriented discussions to meet client needs

Your Team
The Vice-Presidency of Corporate Operations brings together professionals committed to delivering impeccable and innovative service. You will be part of a collaborative and agile team where daily interactions foster continuous learning and process improvement. You will report to a manager dedicated to your development, while benefiting from a flexible work environment tailored to your needs.
The Bank values continuous development and internal mobility. Our personalized training programs, based on hands-on learning, allow you to master your profession and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at any time.
Prerequisites

• Hold a university, college diploma, or equivalent experience
• Ability to conduct complex research and manage escalation situations
• Relevant experience in customer service and operational support
• In-depth knowledge of banking products and systems

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!