User experience copywriter

A career as a User experience copywriter in the UX Writing team at National Bank means inspiring our clients and non-clients to achieve their projects and contribute to their success by providing them with the inspiration, knowledge, and tools necessary to make informed decisions and take action.

Your Job

• Write various types of texts for our transactional platforms and support tools (FAQs, demos, etc.) in clear and accessible language;
• Simplify the customer experience on our digital platforms and explain more complex financial literacy concepts;
• Understand the features of our banking services and their impact on the experience and journey of a user on a digital platform;
• Support project managers in establishing the process and timelines necessary for content delivery;
• Coordinate content production, ensure deadlines are met, and follow up on project delivery;
• Measure and analyze results, draw conclusions, and submit optimization recommendations;
• Ensure compliance with editorial standards and contribute to maintaining a strong brand tone;
• Ensure the implementation and adherence to best practices in UX writing, short content, and web accessibility standards.

Your Team

Within the Digital Customer Experience sector, you are part of a team of 14 colleagues and report to the Director of Digital Writing. Our team stands out for its expertise, quality of delivery, collaboration, and empowerment. We prioritize a variety of continuous learning methods to enrich your development, including learning in action, training content made available to you, and working in collaboration with colleagues of diverse expertise and profiles.

Prerequisites

• Completed Bachelor's degree in communication, journalism, marketing, or other related fields and five (5) to six (6) years of relevant experience in digital writing;
• Excellent command of Canadian French (written and spoken) AND good command of English (written and spoken);
• Experience in developing applications and digital experiences with multidisciplinary teams;
• Excellent writing skills for digital products, including transactional websites or mobile applications;
• Experience with the end-to-end journey of a user on a digital platform;
• Excellent knowledge of guiding principles and best practices in UX writing and web accessibility;
• Interest in finance, economics, and the business world, an asset.

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!