Associate Director Facilities and Environmental Services, Long-Term Care

Reporting to the Director, Seniors Services the Associate Director Facilities and Environmental Services, Long Term Care (LTC) is responsible for the planning, leadership and oversight of Environmental Services and Building Maintenance operations, Capital Projects, Asset Management, Energy Management and Emergency Preparedness across the Niagara Region long-term care homes.

• Post-secondary degree in Engineering, Building Systems Management, Facilities Management or a related licensed trade.

• Completion of recognized facilities management training program, such as the Facilities Management Administrator Designation of the BOMA Institute.

• Project Management Professional (PMP) certification

• At least 10 years progressive experience in facilities management in a medium to large organization with diverse building portfolio

• At least 7 years progressive experience managing a facilities operation, building maintenance, design or construction

• 10 years relevant experience in a senior leadership capacity

• Completion of municipal certification (AMCTO, MAP, MAFP, etc.) considered an asset.

• Knowledge and experience with various building codes (Ontario Building Code, Ontario Fire Code, Electrical Safety Association, ASHRAE, Canadian Elevator Safety Act, etc).

• Demonstrated leadership and communication skills and human resource management

• Knowledge of the Fixing Long Term Care Act and Regulations; Occupational Health and Safety Act; and the Accreditation Process

• Develops strategic plans for the six programs, ensuring alignment with Council and corporate strategic priorities, legislative and regulatory requirements, developing goals and objectives and future direction, and monitoring and evaluating outcomes.

• Leads, plans, coordinates, implements, controls and evaluates program initiatives related to the delivery of Environmental Services operations, Building Maintenance operations, the Capital Projects program, the Asset Management program, the Energy Management Program and the Emergency Preparedness program in accordance with legislated and regulatory requirements and accreditation requirements implementing ongoing assessments of program and service needs and evaluations of program effectiveness.

• Identifies opportunities to align program and division efforts to achieve organizational goals and objectives.

• Ensures operations of long-term care building portfolio comply with legislative legislation and regulations.

• Contributes to a culture of continuous improvement, driving innovation to optimize program effectiveness and process improvements in alignment with corporate, departmental, and divisional strategies and priorities.

• Implements a service delivery strategy for Environmental Services operations, Building Maintenance operations, the Capital Projects program, the Asset Management program, the Energy Management Program and the Emergency Preparedness program. Monitors user acceptance assesses competitive cost structures and components (i.e. materials and supplies, human resources, contractors, down time, cost sensitivity and value for money review) and calculates internal/external costs in order to deliver cost effective services and provide excellent customer service.

• Prepares, implements, and monitors annual plan for six programs and establishes goals and objectives while ensuring alignment with division’s strategic priorities.

• Designs solutions to operational problems; accurately scopes out length and difficulty of tasks and projects; sets objectives and goals and breaks down work into the process steps; integrates legislation, regulations, and policies into practices; and, redesigns work activities in response to emerging problems or changing needs

• Oversees long-term care facilities asset management ensuring compliance with Region Asset Management Plan.

• Manages vendor contracts for quality of services, contractual requirements and financial compliance.

• Reviews technological advancements of existing programs and equipment to improve efficiency and corporate standardization.

• Develops, implements and revises policies, procedures and internal controls based on industry standards and legislative requirements for Environmental Services operations, Building Maintenance operations, the Capital Projects program, the Asset Management program, the Energy Management Program and the Emergency Preparedness program.

• Oversees and directs the long-term care facilities management program including preventative maintenance (SOP, work orders, maintenance tasks, maintenance contracts and building repairs for long-term care buildings); contract management, environmental services, demand repairs, building emergency response, and legislative compliance.

• Oversees and directs the physical security of the long-term care facilities portfolio and enforcing corporate policies and division specific policies related to security procedures and standards.

• Ensures programs are efficiently managed and comply with all applicable legislation including, but not limited to Building Codes, the Occupational Health and Safety Act, Corporate Asset Management Plan, LTC Design Standard, Fire Code, Fixing Long-Term Care Act, Regulation 246/22, Long-Term Care Services Accountability Agreement, etc.

• Investigates and develops strategic partnerships with internal and external stakeholders in order to plan for coordinated service delivery.

• Understanding and knowledge of current and future policies, practices, trends, and technology relative to Environmental Services operations, Building Maintenance operations, the Capital Projects program, the Asset Management program, the Energy Management Program and the Emergency Preparedness program.

• Develops administrative policies and procedures for Environmental Services operations, Building Maintenance operations, the Capital Projects program, the Asset Management program, the Energy Management Program and the Emergency Preparedness program.

• Builds and maintains strong relationships with key internal and external stakeholders identifying opportunities to leverage cost effective solutions including shared service agreements to leverage efficiencies of scale.

• Participates on technical and administrative committees related to portfolio.

• Collaborates with other sections within the Division to foster teamwork and provide coordinated and efficient Environmental Services operations, Building Maintenance operations, the Capital Projects program, the Asset Management program, the Energy Management Program and the Emergency Preparedness program.

• Liaises with Ontario Health West, the Ministry of Long-Term Care and the Ministry of Health with respect to services.

• Builds and promotes a network of internal and external partnerships/alliances, including vendor management for all third-party management contracts such as preventative maintenance contracts, materials contracts, system providers and contractors, etc.

• Researches and prepares reports for submission to the Public Health and Social Services Committee and as required, to other standing committees, including presentations and attendance.

• Participates in public education/awareness through public outreach initiatives (as required).

• Enables results with the organization’s human capital strategy to foster employee engagement.

• Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities.

• Ensures alignment and coordination of activity and quality of output between teams under their direction.

• Ensures focus is service excellence, communication/transparency, innovation, and data integrity and workflow integration.

• Ensures staff has the information and resources to make successful plans and decisions.

• Ensures all people related issues, including recruitment, grievances, and labour relations issues, are aligned to HR and Corporate standards and practices.

• Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department.

• Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.

• Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Vulnerable Sector Criminal Records Check and submit a Canadian Police Clearance Certificate.

• May be required to support Divisional emergency response plan as per identified role in the emergency measures policy.

• May be required to provide advice, consultation to members of Divisional Leadership team evenings, nights and weekends in relation to critical issues arising.

• Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.