Compliance Inspector - Unilingual (English) and Bilingual (English/French)

Protect consumers in Ontario!

Join the Consumer Services Operations Division and play a key role in protecting consumers and supporting the division's mandate by undertaking frontline consumer protection compliance activities and educating businesses on their legislative requirements.

The division is responsible for providing front-line consumer protection services, education and outreach, compliance and enforcement, and business licensing and registration programs to the over 450,000 businesses and 15.5 million consumers in the province.

Together, we can work towards an Ontario where consumer protection requirements are known, consumers are empowered, and businesses are compliant.

The following opportunities are available:
• 2 Bilingual English/French permanent positions - one in Toronto and one in North Bay
• 10 English permanent positions - four in Toronto and six in North Bay
• 1 English temporary position (duration up to 12 months) in Toronto

Join our online Information Session:

To learn more about the role and team, we welcome you to attend one of our information sessions on Thursday, December 19th, 2024 or Thursday, January 9th, 2025. Please register for one of the following sessions a minimum of 48-hours prior to the event.

Session #1 - December 19, 2024, from 2:00 PM to 3:00 PM EST
Session #2 - January 9, 2025, from 10:00 AM to 11:00 AM EST

Note: Attendance is optional and will not influence the screening and selection process.

What can I expect to do in this role?About the Job

As part of the 30-person Inspections and Investigations team, you will conduct risk-based inspections of businesses across the province. Every day will be a little different, but you can expect it to include activities like:

• inspecting businesses, identifying compliance issues, and taking appropriate action
• preparing and issuing notices of contraventions, administrative monetary penalties, and director's orders
• explaining compliance requirements to businesses, officials, and others
• assisting with investigations by preparing documents, filing, and serving legal documents

Note:
• this position requires the ability to travel extensively, including overnight, throughout the province in remote locations with limited access to public transportation
• you may be required to work evenings and weekends

How do I qualify?Mandatory• You must have a valid class 'G' driver's license or equivalent, as recognized by the Province of Ontario. The offer of employment is conditional upon the successful candidate providing proof that they have a valid driver's license upon being hired.
• For the bilingual positions, you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) will be required to undergo a Criminal Record Check and Driver's License History before hire.

Technical knowledge and skillsYou have:
• ability to understand, interpret and apply legislation and relevant acts, such as the Consumer Protection Act, 2002; Payday Loans Act, 2008; Collections and Debt Settlement Services Act; and Bailiffs Act
• awareness of current consumer protection issues, including business practices intended to conceal, mislead, or defraud consumers
• knowledge of due process of law, the judicial process and related evidentiary requirements to conduct compliance activities and assist in judicial and quasi-judicial hearings
• knowledge of inspection procedures and basic accounting principles and practices

Problem-solving and organizational skillsYou can:
• handle complex and difficult issues, tense situations, and help settle disputes
• identify and examine areas of non-compliance, and support compliance efforts
• manage a heavy caseload effectively and prioritize work as needed to meet program requirements

Research, analytical and evaluative skillsYou can:
• analyze and assess business documents (e.g., contracts, financial records, etc.), and other related documents to establish compliance
• determine consumer rights and business responsibilities under the required legislation
• assess reports, produce evidence for court and tribunal proceedings, give testimony, and undergo cross-examination

Communication, technology and interpersonal skillsYou can:
• clearly and concisely provide information, assistance, and guidance to internal and external parties
• respect differing views and perspectives
• prepare, edit, and proofread various documents
• demonstrate experience with Microsoft Office 365 applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) to create reports, affidavits, and correspondence, and manage inspection information

Don't meet every requirement?

If you're excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What we offer

Within the Ministry of Public and Business Service Delivery and Procurements' Consumer Services Operations Division, you will be part of a passionate, continually evolving and improving team that is dedicated to consumer protection. You will be working with a management team that fosters a flexible, supportive working environment while giving team members the freedom to shape their roles to be as meaningful and impactful as possible.

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more

These roles come with a comprehensive compensation and benefits package that include:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

Additional Information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, January 17, 2025 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

Apply Online