Visitor Experiences Clerk (Seasonal) - Bilingual (English/French)

Bring your customer service and general office administration skills to this role with the Fort William Historical Park (FWHP), where you will provide a range of clerical and admission support services to FWHP operations.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role, you will:

• provide customer service
• process visitor admissions, ticket and retail sales
• maintain cash float and operate cash registers
• reconcile daily sales by preparing cash out reports, balancing Z tapes, explaining cash overages and shortages, and preparing daily deposits and coin orders
• answer factual telephone inquiries from the public, private sector organizations, tour operators and education groups, and provide FWHP product information in response to telephone, email and in-person enquiries
• maintain file systems in support of FWHP operations
• compose and type routine correspondence on behalf of the FWHP management team and other staff members in response to information inquiries, such as reservations, sales, bookings, meetings, conventions, special events, rentals, entertainment and banquets
• provide clerical , administrative, and set-up/strike assistance in support of FWHP special events
• perform routine and project-related clerical services
• provide visitor transportation services
• assist other FWHP positions in time of seasonal hiatus, peak volumes and as assigned by management

Note: This position requires the successful candidate to have availability to work evenings and on weekends, and flexibility to work extra hours as required.

How do I qualify?Mandatory• You must have a valid Class G Ontario Driver's Licence.
• You must possess oral French language skills at the advanced level and written French language skills at the advanced-minus level. Your proficiency level will be confirmed before hire.

Business Knowledge and Skills• You have the ability to gain knowledge of FWHP programs, events, promotions, projects, policies and procedures to respond to factual inquiries.
• You have experience with cash handling, processing, retail sales and financial reporting and reconciliation procedures to prepare statistical reports.

Administrative Knowledge and Skills• You have receptionist skills to route calls, forward messages and redirect callers to other branches.
• You have typing skills to provide assistance in support of program delivery.
• You have accurate data entry skills to update and maintain telephone caller listings and revenue reports.
• You have administrative skills to assist with the processing of admissions and statistical reporting.

Organizational Skills• You have organizational and planning skills to provide customer service with adherence to established policies and practices.
• You are able to respond to fluctuating seasonal demands and increased visitor attendance.

Analytical and Problem Solving Skills• You have analytical skills to reconcile daily sales by preparing cash out reports, and explaining cash overages and shortages.
• You are able to resolve customer complaints by determining a mutually acceptable solution.
• You can respond to a variety of unexpected visitor care issues that can occur simultaneously.

Communication and Interpersonal Skills• You have oral communication skills to answer inquiries from the public, community associations and private sector organizations.
• You are able to communicate factual information regarding the programs, services and up-coming events of FWHP.
• You can compose routine correspondence.
• You have effective interpersonal skills to provide customer service to the public and to respond to callers and visitors with courtesy, as well as receive visitors on-site.

Additional Information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, December 18, 2024 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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