Customer Service Agent (Payment Support) - Hybrid - 6 Months Contract

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is a digitally enabled solutions provider with a focus on making the world safer, smarter, healthier, more sustainable, and more connected. Founded in 1944, Parsons primarily serves the defense, security, and infrastructure markets. Uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services, the corporation delivers state-of-the-art solutions to federal, regional, and local government agencies as well as to private industrial customers worldwide. Parsons has a reputation for inclusion and diversity and has been named to the Ethisphere Institute’s list of World’s Most Ethical Companies for 10 consecutive years. Parsons facilitates a culture of innovation by encouraging collaboration among its employees and providing opportunities for career growth. With offices around the globe, people of varied talents and backgrounds, and a wide range of exciting projects, the possibilities at Parsons are endless. For more about Parsons, visit www.parsons.com.

Job Description

We are looking for a Customer Service Agent to join our Smart Vehicle Solutions Contact Centre located in Markham. Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America. You are responsible for providing excellent customer satisfaction in a fast pace Contact Centre environment by helping our customers, and assisting Program delivery partners (e.g., inspection centres) under contract with our various Smart Vehicle Solution projects.

SPECIFIC RESPONSIBILITIES:

• Handling billing/payment inquiries via telephone calls, emails, web-tickets and chat interactions from Inspections Centre representatives
• Prepare daily/ monthly reports for leadership team on revenue received, payment discrepancies identified and other billing operational reports
• Complete reconciliation and validation of inspection and service fees.
• Outreach to Inspection Centre to follow up on inspection fee related discrepancies
• Outreach to Inspection Centre to follow up to assist with enrollment process
• Work with Billing Team Lead to resolve complex billing issues
• Maintain service levels and adhere to departmental statistics
• Achieve Quality Assurance targets
• Work with minimal supervision within departmental defined procedures.
• Participate in special projects and perform other duties as required.

Qualifications:

• Minimum 2 (two) year customer service experience,
• Post-secondary degree or diploma preferred
• Bilingual (English/French and/or English/Spanish) - both verbal and written would be considered an asset
• Pleasant telephone manner; excellent written and verbal communication skills
• Good excel skills
• Ability to multitask without compromising the accuracy of your work
• Strong numerical aptitude and excellent communication skills
• Strong organizational skills and attention to detail
• Basic knowledge of accounting principles would be considered an asset
• Work independently and as part of a team, with changing time constraints.
• Must be flexible to work a shift ranging between 10:30AM-7:00PM, Monday to Friday. Canadian holidays shifts may be required.

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions-and to help them see new possibilities.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!