Customer Engagement Manager

ABOUT OUR STORE:

What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience.

ABOUT YOUR ROLE:

In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas:

• Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience.

• Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.

• Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores.

ABOUT YOUR CAREER:

Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to:

• Gain experience in a different business unitfrom the store to the salon or the Pets Hotel
• Develop your leadership skills as an Assistant Manager or Store Manager
• Tackle the challenge of a new store opening
• Transfer to any one of our 1600 stores nationwide

THE WARM AND FUZZIES:

Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description.

• Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!
• Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!
• Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken!
• Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
• Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.
• Its the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, its a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Department Management team!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.