Services Manager

Upton store

Phaneuf Agricultural Equipment is looking for a motivated service manager to join our passionate and dynamic team.If you have a passion for agriculture and you have solid experience in managing a mechanical workshop, we want to meet with you.

As a service manager, you will be responsible for managing the Upton branch workshop. You will have to maintain and establish exceptional service standards for our clientele and delegate daily operations in the department while repecting the established profitability objectives.

We offer:

• Competitive total compensation
• 5 more paid holidays than labour standards, including your birthday
• A welfare allowance of 250$ every year
• A full range of employee benefits, including a group insurance program (including EFAP and virtual care) and a simplified pension plan to which Phaneuf contributes
• And much more!

Your role :

• Oversee and plan daily personnel operations in the workshop (technicians, technical adviser, court clerk, etc.)
• Manage personnel and ensure their development and training
• Participate the department’s hiring process
• Establish and maintain excellence in customer service by maintaiing good business relationships, meeting deadlines and working closely with other departments
• Follow up on emergency calls outside of working hours
• Implement strategies to achieve established objectives
• Manage the department’s activities (management of work orders, invoicing, payments, deliveries, etc.)
• Ensure compliance with occupational health and safety standards (monitor, identify, correct)
• Participate in agricultural events to promote our company and its products.

As an ideal candidate, you have :

• AED, DEC or BAC in administration or in a related field or experience deemed equivalent
• In-depth knowledge of mechanics
• Knowledge of the agricultural environment, an asset
• Minimum experience of 3 years in a similar position
• Excellent communication, planning and customer service skills
• Logical reasoning skills and excellent judgement

You are :

• Patient and diplomatic
• Collaborative and involved
• Factual and analytical
• Good with numbers and communication