Customer Service Representative

A leader in tube manufacturing, extrusion and decoration, the Plastube team is committed to offering the best possible solutions to generate added packaging value for all its customers.

In tune with the needs of its customers and consumers in the Canadian and U.S. markets for over 50 years, Plastube has carved out a place for itself in the world of tube manufacturing and decoration, thanks to its exclusive processes.

Recognized for being at the forefront of equipment and automation, Plastube is a company that keeps up with new technological trends, enabling it to produce orders from the smallest to the largest, in multiple processes.

CUSTOMER SERVICE REPRESENTATIVE :

Would you like to be part of a passionate and collaborative team?
Are you organized, methodical, hard-working, cheerful and positive? Able to follow several projects at the same time?
Bilingual? Then you're in luck, because you'll be working with a corporate clientele mainly located in the United States.

We have several Benefits that will appeal to you:

Flexible work schedule based on family-work balance;
Possibility of working 2 days at home;
13 paid vacations;
Dynamic and stimulating environment;
Annual salary increase ;
Allocated health account ;
Thematic team activities;
Competitive compensation; depending on experience;
Retirement plan with up to 11% employer contribution;
Group insurance.
Day shift: Monday to Friday

Here's your role and responsibilities

Receive and process customer account orders;
Validate prices according to price lists and quotations submitted by sales;
Coordinate all steps from order receipt to invoicing;
Produce and update open order reports for customers;
Collaborate on improvement and development projects, according to skills and experience;
Coordinate the shipment of goods with the shipping supervisor;
Process customer complaint information in the system;
Participates in various departmental and company meetings;
Performs any other related tasks or special mandates at the request of his/her immediate manager.
Experience & training:

You have a college diploma (DEC) in a relevant field (administration, printing, sales, etc.).
You have relevant experience in customer service and in coordinating files and/or projects in the manufacturing sector.

You recognize yourself and have the following skills:

Bilingual; (frequent communications with suppliers outside Quebec) ;
Very good knowledge of the Office suite and the use of management software in general (CRM, ERP, etc.). Highly functional with IT tools in general;
Ability to organize work tasks, to follow a file with order and rigor, and to handle details and data with precision;
Natural ability to collaborate and relate to people;
Demonstrate initiative to ensure the advancement and completion of certain files;
Interest in and ability to learn the technical side of the product;
Autonomous and able to manage several files simultaneously;
Ability to work in a constantly evolving environment and to accept change;
Knowledge of plastics and/or printing processes (an asset).