Manager, Patient Services

QUALIFICATIONS
*Baccalaureate Degree in Nursing or Psychiatric Nursing preferred, health related area or business, or suitable combination of relevant education and experience related to the position
*Eligible for and maintains licensure to practice with applicable regulatory body in the province of Manitoba
*Five (5) years progressive experience in nursing practice with two (2) of those years in a leadership position
*Knowledge, competence and ability to critically work through clinical situations
*Experience in managing staff in a unionized environment
*Province of Manitoba Class 5 Drivers Licence and access to a personal vehicle to provide service within Prairie Mountain Health
*Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
*Demonstrated leadership and managerial ability
*Demonstrated written and oral communication skills
*Demonstrated experience in employee and labour relations
*Demonstrated experience in initiating changes and improvements, including skills in workplace re-engineering within a Continuous Quality Improvement (CQI) environment
*Ability to prioritize in a changing environment
*Sensitivity to the human and political dynamics of health care management
*Strong organizational, decision making and problem solving skills
*Ability to display independent judgment
*Ability to respect and promote a culturally diverse population
*Ability to respect and promote confidentiality
*Ability to perform the duties of the position on a regular

POSITION SUMMARY

The Manager, Patient Services shall be accountable to a Director Health Services and is responsible for the development, coordination, implementation, evaluation and operation of patient care within the Brandon Regional Health Centre, Acute PMH facilities, or Long Term Care PMH facilities. The Manager operates within Prairie Mountain Health (PMH) Vison, Mission and Values while promoting the quality dimension of access, safety, effectiveness and satisfaction of PMH services.

RESPONSIBILITIES:

Overview:

1. Directs and coordinates nursing and other patient service activities during the evening and/or weekends in a manner that will ensure optimal care to patients Brandon Regional Health Centre, or Acute PMH facilities, or Long Term Care PMH facilities.

2. Directs and coordinates nursing and other staffing during the evenings and/or weekends to optimize service delivery in units/sites or programs.

3. Remains on call on Night Shift.

4. Has the authority to request any program/department to provide service(s) considered necessary to the careAug of patients and their families.

5. Initiates callback of standby staff for the various clinical programs/services.

6. Reassigns staff amongst departments and sites.

7. Responsible for the safe administration and operation of Clinical Services

8. Ensures strong communication pathways between Managers, Scheduling and service delivery leads.

9. Participates in portfolio/facility/regional team structure.

10. Develops and maintains functional relationships with other departments/programs