Description
Posting Date:
Posting Number: 65222
Work Location Type:
Job Code: 1295
Location: Corporate Office
Reports to: Manager Adjustments and Payment Processing
It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
- Handle all incoming emails for credit requests from internal and external customers.
- Assist customers with invoice queries and resolve issues.
- Enter credits/dispute cases inS4 Hana.
- Liaise between Customer, Sales, and Accounts Receivable.
- Customer calls where required.
- Update S4 Hana system with pertinent information.
- Periodic customer visits to establish customer relations.
- Coordinating with Sales to provide the best possible customer service experience.
- Other duties as assigned.
- Minimum 3 years Customer Service experience or related experience in a computerized Accounts Receivable and/or Collection system.
- Knowledge of SAP (S4 Hana).
- Keen problem-solving skills.
- Good understanding of Excel spreadsheets and formulas.
- Excellent interpersonal skills, ability to work in a team environment.
- Above-average communication skills, written and oral.
- Proven attention to detail.
- Ability to perform root cause analysis.
- Ability to work well under pressure and with minimal Supervision.
- Knowledge of billing, contracts, claims, debit/credits, and all related areas an asset.
- Excellent telephone skills.
- Strong organizational skills.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Posting Number: 65222
Reports to: Manager Adjustments and Payment Processing
We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on www.purolator.com/careers or https://careers.purolator.com. Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
