Description
Posting Date: 24/07/2024
Posting Number: 64967
Hours of Work: Monday to Friday, 20 hours/week. Various shifts
Job Code: 254
Location: 492 - Mount Hope
Bargaining Unit: Yes
Reports to: Manager Retail Regional
It’s not a package. It’s a promise®.
We are Canada’s leading integrated freight, package, and logistics provider, and we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.
Description
Customer Service Orientation -
- Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
- Handling customer complaints and inquiries Problem Solving
- Working to resolve problem shipments
- Working to resolve equipment and technology challenges
- Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
- Relationship Building
- Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
- Building a positive relationship with customers
- Building a positive relationship with key contacts - Vendors, building tenants, etc.
- Technology Assisting customers with shipping details and account challenges
- Loading, scanning, logging and calling resolution freight
- Cash reconciliation including deposits, key control
- Communication
- Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
- Personal Responsibility and Accountability
- Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
- Key Areas of Focus
- Customer service orientation Ability to problem solve
- Excellent in relationship building Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
- 3-12 Months Customer Service Experience preferred
- 3-12 Months Retail Experience preferred
- 3-12 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
- Written communication; and listening skills
- Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset"
Working Conditions: Office Environment; Warehouse Environment
Salary Grade: As per collective Agreement
Forward an updated resume to: ALISHA.CORSINI@PUROLATOR.COM
Application Deadline: 08/08/2024
Employees must notify their immediate manager when they apply for a position.
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement.
Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.
