Associate Director, Customer Protection Control team

What is the opportunity?

The AD of the Customer Protection control team is a hands-on role who manages a team of 5 across 2 locations (Jersey City, Toronto). They are tasked with providing central governance and oversight of daily transaction processing with respect to RBCCM LLCs compliance responsibilities (SEA Rule 15c3-3, Possession and Control), as well as those in CIRO (Rule 4311) for DSI. The team also oversees all new business and change initiatives that may impact Customer Protection related work streams; ensuring compliance adherence for each change / implementation. This role will call for the contribution of key subject matter expertise to enable prevention and / or detection of customer protection risk, as well as help remediate risk issues as necessary. Project management, enforcement of best practice standards, management reporting, and root cause analysis area also key components of the role. Collaboration across multiple functional teams, business lines, technology partners, compliance, legal, finance, and senior stakeholders will be required. In addition to the teams Customer Protection Governance responsibilities, the team also performs / administers annual FRR (Financial Responsibility Rules) controls testing across BCS, and partners with US Regulatory Finance team to monitor applicable FOCUS reporting work streams and address FINOP related issues owned by RBCCM LLC.

What will you do?

• Manage and over see CP Team functions and activities, assign and prioritize work. Define strategic vison. Provide leadership and coaching as a means of developing staff members both technically and professionally. Complete and finalize performance appraisals of direct reports.
• Perform supervisory oversight of daily Possession and Control (15c3-3 and 4311) oversight and reporting functions carried out by staff members; ensuring control deficiencies are appropriately captured, escalated, and reported by staff when applicable.
• Provide key subject matter expertise and leadership as it pertains to frontline seg processing inquiries (CM, DSI and WM businesses / operations teams) and to applicable stakeholders for all change initiatives that impact existing seg processing work streams.
• Administer FRR Controls Testing program of assigned BCS CP control.
• Actively engage in RBCCM LLC FINOP meeting , FOCUS Reporting, drive resolution of assigned risk inquiries and issues raised.
• Track and prioritize open change projects that are administered via the CP teams user acceptance testing program of seg related system and workflow testing efforts.
• Actively engage PwC Audit team, facilitate completion of annual Customer Protection controls audit
• Contribute and participate in learning and development, citizenship, and diversity initiatives.

What you need to succeed?

• Bachelor degree or equivalent preferably with emphasis in Business, Accounting, Finance, Economics. Or strong extended Customer Protection experience in appropriate role.
• 10+ years experience in Broker-Dealer Operations / US Canadian Capital Markets / FINOP oversight
• High competency and knowledge level of (Broadridge) BPS/ADP, Impact, Post edge, and Spire systems.

• High comprehension level of SEA Rule 15c3-3 (Possession and Control) and of Broker Dealer FINOP requirements
• High level brokerage operations Audit Proficiency / Skills
• Strong Control and Risk Management focus.
• Demonstrated success in the execution of Operations-related projects.
• Comfortable managing a portfolio of projects with competing priorities
• Excellent communication skills.
• Strong analytical, logical and problem-solving skills
• Ability to lead, influence, and drive both process and organizational change
• Ability to handle multiple tasks and changing priorities while maintaining meticulous attention to detail and accuracy

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

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