Bilingual Internal Agency Officer, Recoveries

What's the opportunity?

As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Banks losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank.

What will you do?

• Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests
• Be a National primary contact for designated agencies on our portfolio
• Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
• Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations
• Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate

What do you need to succeed?

Must-have

• 3+ years of Recoveries or debt collection experience
• Strong written and verbal communication skills
• Strong Organizational and Multi-tasking skills
• Excellent negotiation and analytical ability
• Available to work shifts with in the hours of 9amto 6pm, Monday to Friday
• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs

Nice-to-have

• Working knowledge of Federal & Provincial Regulations surrounding Student Loans
• Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans
• Collection highway experience

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above