Bilingual Subject Matter Expert & Team Lead

What is the opportunity?

Manages and leads a Department of leasing transaction experts in a client fulfillment/servicing Centre, operationalizing client care strategies, providing direction relative to the identification of process and efficiency improvements, problem resolution and the integration/implementation of new initiatives and activities. Responsible for the attainment and maintenance of established service standards (ie. Client Service Commitments). Accountable for the delivery of the department/functions goals and objectives, while managing against business plan, operational/credit risk mitigation and enhancing the client experience

What will you do?

• Provides quality leadership and direction to employees in a centralized fulfillment and servicing environment who:

• Act as a single point of contact middle office - for RBC clients, Leasing Sales Managers, Leasing Vendors and legal parties providing deep knowledge and experience of RBC Leasing products and services to ensure a positive client experience and mitigation of risk.

• Responsible for efficient and effective end to end co-ordination and service delivery of standard leasing transactions and required documentation etc.. completed in accordance with applicable level of priority

• Responsible for Business Planning development and management relative to RBC strategies and business/functional objectives.

• Lead, execute and escalate service quality initiatives to provide consistent service within established Client Service Commitments

• Takes ownership of escalated client and/or sales/service partner issues as a priority ensuring resolution at source. Works with team to complete cause and effect analysis ensuring gap mitigation plans are implemented

• Provides operational direction by identifying and planning service improvement options

• Responsible for all efforts to institutionalize operational/credit risk within a Centre

• Plays active role in building both internal and external networks to capitalize on business opportunities and sales/service efficiency and effectiveness. Strong ability to create win-win outcomes through partnerships.

• Leads and directs RBC/RCAP and/or product/process initiatives with senior management.

• Ensures adherence of Operations Risk, Compliance and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk

• Ensures Department employees are aware of RBC Key Behaviours and consistently demonstrates their positive impact on business and individual performance: Put clients first, Collaborate as partners, Develop people, Act on our accountabilities, Make decisions faster and Prioritize for greatest impact

What do you need to succeed?

Must-have

• Previous People Management experience minimum 3 years

• Previous Lending/Leasing experience

• Strong knowledge of MS Office (Excel and Word).

• Centre of expertise on equipment financing documentation. Knowledge and understanding of credit policies, security documentation, systems abilities and policies.

• Proven ability to manage highly effect teams through change

• Excellent written and verbal communications.

• Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task.

• Demonstrated ability to solve problems by generating, evaluating and implementing alternatives.

• Detail-oriented and able to understand the terms and conditions of the contracts.

• Ability to work well within a team and independently

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Strong knowledge of lease, financing and ancillary documentation.

• Superior understanding of PPSA laws across the country

• Strong knowledge of T-Value, HP Calculator

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to be part of an environment that encourages personal and professional growth

• Be part of a dynamic, collaborative, progressive, and high-performing team

• Access to a variety of job opportunities across business and geographies

• Ability to develop strong relationships with affluent clientele

• Ability to make a difference and lasting impact on the financial wellbeing of our clients

• Opportunities to be challenged with the complexities of high value client needs

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above