Director, Business Travel and Employee Expenses

As the Director of Business Travel and Employee Expenses you will lead a team that manages business travel services, employee expense policies and processes across all global regions in which RBC operates. This role is responsible for the development and execution of the department strategic goals and management of operational processes associated with Business Travel, Corporate Credit Card and Employee Expenses. The Director will collaborate with Business Units across the enterprise and oversee third party suppliers.

What is the opportunity?

As the Director of Business Travel and Employee Expenses you will lead a team that manages business travel services, employee expense policies and processes across all global regions in which RBC operates. This role is responsible for the development and execution of the department strategic goals and management of operational processes associated with Business Travel, Corporate Credit Card and Employee Expenses. The Director will collaborate with Business Units across the enterprise and oversee third party suppliers.

You are a corporate travel professional who has developed a strong reputation working in the travel industry and thrive on optimizing processes to enhance employee experiences. You have demonstrated the ability to manage multiple priorities and possess a keen ability to drive initiatives with a sense of urgency while maintaining a strong partnership with all stakeholders.

What will you do?

Thought Leadership:

• Drive and implement bold transformation initiatives to enhance employee experiences and drive cost reduction. Ideation and development of business cases to drive best in class travel and employees expense management processes and data analytics.
• Develop and implement strategies to improve traveler satisfaction. Ensure a safe, seamless, and cost-effective global travel program, optimize preferred supplier delivery, compliance, and service selection.
• Drive efficiencies and automation opportunities from data analytics, expanding data marts to drive analysis.

Manager Business Travel and Employee Expense Operational Processes:

• Provide active operational management from end-to-end fulfillment to policy, supplier management, compliance reporting and traveler support.
• Optimize operational processes. Enhance tools, vendor, and processes to permit straight through processing of employee expense and business travel needs.
• Accountable for initiatives design, planning and implementation. Develop and maintain integrated roadmap detailing project work streams, resolve issues, risks, and change management/communication.
• Automate compliance focusing on reduction of manual process and streamline policy adherence.

Relationship Management:

• Management of third party suppliers, including issue escalations/resolution, vendor performance, SLA optimization, integration of suppliers services within Concur and Corporate Card programs. Drive RFP processes.
• Primary lead for initiatives, manage communications and stakeholder engagement with Business Units globally.
• Manage second level escalations on behalf of business travelers and travel suppliers.
• Ownership and management of business travel, corporate credit card and employee expense policies.
• Monitoring performance of the portfolio against policy offences, compliance, fraud & cost savings.

Managerial Excellence:

• Manage, coach & develop a team of professionals, ensuring that employees understand RBC vision, and support and reinforce targeted behaviors that contribute to RBC goals.
• Set performance goals, provide direction and leadership, foster strong commitment to teamwork and cooperation; provide constructive feedback in areas of success, opportunities and improvement. Conduct effective prioritization and capacity management.
• Drive Leadership model behaviours. Continually demonstrate commitment to and application of RBC core value behaviours: respect, teamwork, integrity, collaboration, and diversity.

What do you need to succeed?

Must-have

• 5+ years Corporate Travel management. Solid understanding of Business Travel operations and travel industry best practices.
• Strong project management experience successfully led enterprise-implementation projects.
• 5+ years relationship management & supplier management, including RFPs.
• Demonstrated experience in strategy development.
• Exemplary communication skills (verbal and written) and demonstrated ability to develop and deliver business cases/change initiatives to senior executives.
• Solid people management experience, recognized leadership and coaching abilities, strong team player/collaborator.
• Post secondary degree in a related discipline.

Nice-to-have

• Experience with Concur Travel.
• Understanding of RBC risk programs (operational risk, controls).

What will make you Successful

• Experience project manager with strong analytics tool set.
• Strong presentation and communication (verbal and written) skills.
• Demonstrated leadership ability and collaboration with peers & senior management.
• Confident decision making, mature business acumen, comfort with ambiguity.

Whats in it for you?

We thrive on the challenge to be our best, foster progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in an agile, collaborative, progressive, and high-performing team.
• The opportunity to interface with senior level executives from many different parts of the organization.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

BAY WELLINGTON TOWER, 181 BAY ST:TORONTOTORONTOCanada37.5Full timeSTRATEGY AND ADMINISTRATIONRegularSalaried2024-06-202024-06-30