Director, Market Service Operations Payments Control

The incumbent is tasked with spearheading operating model review, payments modernization initiatives from inception to final implementation. Overseeing a proficient team in devising and executing strategic approaches for Payment Operations within RBC IS client operations. The primary focus lies in ensuring optimization of day-to-day payment processes, bolstering client satisfaction, and fostering a low-risk operational framework. Key responsibilities include driving initiatives geared towards streamlining, standardizing, and effectively implementing operational changes, encompassing Operations, SWIFT, and the onboarding of new business requisites.

Additionally, the role entails envisioning and orchestrating future-oriented strategies and planning endeavors, aimed at optimizing operations, adopting industry-leading practices, and perpetuating a culture of continuous enhancement. The cultivation of a culture of coaching, career development, and performance management. Proficiency in navigating and adhering to the global regulatory landscape governing payments is imperative. Close collaboration with internal enterprise stakeholders and industry authorities is paramount to accurately representing and supporting business needs.

• Oversee global modernization of operational processes impacting Payment Operations, Cash Management and SWIFT.
• Sponsor, drive, coordinate, and prioritize initiatives, transformation and change. Lead future facing strategy planning.
• Develop and engage employees, performance management, setting ambitious goals with clear outcomes.
• Continuous improvement processes, client and employee experience creating simplified, scalable, risk averse processes that meet regulatory requirements.

• 7+ years financial industry experience specifically in asset servicing
• Ability to set strategic direction, and drive execution towards achieving organizational goals
• Proficiency in implementing and optimizing payment processes to ensure efficiency, accuracy and compliance
• Understanding of financial principles, including risk management, cost optimization, and budgeting
• Knowledge of global regulatory requirements governing payment operations, and the ability to ensure adherence to relevant regulations and industry standards (SWIFT)
• Familiarity with payment systems
• Capability to develop and execute long-term strategies for payment operations, aligning with organizational objectives and market trends

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposureto communicate with various business partners and stakeholders in RBCIS and within other platforms as appropriate.
• Opportunity to obtain hands-on experience throughout your role.
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank.
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation

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