Manager, Digital Products & Initiatives

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBCs Technology and Operations division. GFTs impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. We support our people in developing the technical, business and professional skills needed to be successful. You will work with partners from across the company, participate in networking events, and have access to a wide variety of supports including mentorship. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.

Join the IDEA (Innovation, Digital, Expertise & Upskilling, Architecture) team in GFT. We partner with teams from across RBC in order to help them translate ideas into digital tools that help RBCers get stuff done. We are hiring for Manager, Digital Products & Initiatives and in this role, you will ensure the continued success of RBC Connect, One RBC, and support Upskilling initiatives. Your strategic mindset, passion for innovation, and strong communication skills will position you for success in this high-impact role.

• RBC Connect:

  • Training: Deliver training sessions and demos; Training modules include Getting Started on RBC Connect, Document Collaboration, Community Management, Content Management, and Project Management on RBC Connect

  • Technical Liaison: Liaise between employees and our technical team, as well as vendors, to identify and report software bugs

• One RBC:

  • Requirements gathering: Coordinate with technical team and business partners as new use-cases are introduced in One RBC, so that key activities are tracked and delivered in a timely manner

  • User Support: Co-ordinated with the offshore Support team to ensure that any questions related to RTP are addressed in a timely manner.

• GFT Upskills:

  • Generate regular and ad-hoc reports using Excel and other data visualization tools

  • Clean, organize, and validate Excel spreadsheets to ensure accuracy and completeness

  • Perform data analysis to identify patterns and insights to inform decision-making of Upskilling initiatives

What do you need to succeed?

Must have:

• Strong analytical skills with the ability to interpret complex data and make strategic decisions

• Proficiency in Microsoft Excel, including advanced functions, pivot tables, etc.

• Proficiency with Google Analytics/Looker Studio and familiarity with data visualization tools (e.g., Tableau, Power BI)

• Strong Communication skills (oral and written) with the ability to communicate clearly and concisely to all levels of the company and have a talent for making the numbers, measure and targets come alive

• Ability to thrive in a fast-paced environment with strong prioritization skills, and to deal with ambiguous problems while adhering to delivery excellence among tight timelines

• Independent, self-directed

• Strong relationship management skills with impact and influence ability among stakeholders

Nice-to-have:

• 2 or more years of experience working in a complex digital communications or community management environment with demonstrated excellence in developing, implementing and monitoring strategic digital communications programs

• Demonstrated ability to work collaboratively with corporate communications, HR, privacy & compliance, risk, legal, InfoSec and other teams

• Demonstrated strong project and time management skills

• Bilingual English/French

• Knowledge of HTML, JavaScript and CSS

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work,take on progressively greater accountabilities, and build close relationships with clients

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