National Operations Support Officer - CM&R
RBC
Mississauga, ON-
Number of positions available : 1
- Salary To be discussed
- Published on October 24th, 2024
-
Starting date : 1 position to fill as soon as possible
Description
Job Summary
Job Description
What is the opportunity?
In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the banks losses, by analyzing customers financial situation.
What will you do?
Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners
Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt
Fulfill client needs at first point of contact with incoming work received from services partners through various channels
Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines
Contribute to the overall success of the team by sharing new ideas and best practices
Proactively recommend suggestions and solutions to improve efficiency
Consistently provide superior responsive service to client fax / e-mail / telephone requests
What do you need to succeed?
Must-have
Strong knowledge of the Credit Management and Recoveries process to facilitate solutions
Familiar with key referral sources
Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook
Strong work ethic and organization skills, and ability toself-motivate to resolve issue at first point of contact and collaborate well in a team environment
Requires fluency in French and English to serve our clients in the community with English speaking needs
Ability to accept, adapt and implement change in a fast paced environment
Ability to multitask efficiently, including navigating through various systems while on the phone with clients
Flexible to work 8am to 4pm, Monday to Friday
Nice-to-have
Credit Management & Recoveries experience
Banking knowledge of personal and card products
Call center experience
Whats in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities
Job Skills
Additional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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