National Operations Support Officer - CM&R

What is the opportunity?

In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the banks losses, by analyzing customers financial situation.

What will you do?

Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners

Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt

Fulfill client needs at first point of contact with incoming work received from services partners through various channels

Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines

Contribute to the overall success of the team by sharing new ideas and best practices

Proactively recommend suggestions and solutions to improve efficiency

Consistently provide superior responsive service to client fax / e-mail / telephone requests

What do you need to succeed?

Must-have

Strong knowledge of the Credit Management and Recoveries process to facilitate solutions

Familiar with key referral sources

Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook

Strong work ethic and organization skills, and ability toself-motivate to resolve issue at first point of contact and collaborate well in a team environment

Requires fluency in French and English to serve our clients in the community with English speaking needs

Ability to accept, adapt and implement change in a fast paced environment

Ability to multitask efficiently, including navigating through various systems while on the phone with clients

Flexible to work 8am to 4pm, Monday to Friday

Nice-to-have

Credit Management & Recoveries experience

Banking knowledge of personal and card products

Call center experience

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program

Leaders who support your development

Ability to make a difference and lasting impact

Opportunity to take on progressively greater accountabilities

Job Skills

Additional Job Details