Operations Specialist -NOTL

What is the opportunity?

The role is to provide value added administration/operational support to MIRPs / MMS / Builder Managers/AMS Nationally in the day-to-day management of the Career Sales Force Team, proactively creating capacity by adapting effective workflow systems & processes in a self-managed environment.

What will you do?

• Proactive in keeping current with RBC policies and procedures and practices good operational risk mitigation routines during the daily execution of duties
• Supports National Managers on all On-boarding, LOAs and Terminations of MS / FPIRP/AMS (including in-take forms/on-boarding checklists)
• Completes and submits CB Access requests & delegated Workday Tasks/Activities for LOAs/Terminations/New Hires
• Assist and coordinate all letters- appointment/departure notification for Managers
• Adheres to privacy requirements, privacy principles and practices to protect client and employee privacy
• Keeps up to date on all compliance related requirements.
• Provides support to Managers (MIRP / MMS) to enhance operational soundness
• Processes payroll one pay adjustments
• Submits SECAF exception to grid approvals through CB Access for review by centralized Field Operations Support team
• Completes and submits CB Access requests & delegated Workday Tasks
• Co-ordinates the recovery of equipment from terminating and LTD employees with the NOTL team
• Review My HR and CSF Operations Connect Site on a regular basis for updates

What do you need to succeed?

Must-have:

• Strong organizational skills.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Strong written and oral skills ,ability to multitask.
• Aptitude for working under tight deadlines, high volumes and quick decision making .
• High level of initiative and motivation .
• Technology self-sufficient

Nice to have:

• Working knowledge of Career Sales Force

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Additional Job Details