Reconciliations Officer ( Night Shift 11PM -7AM AST)(12 Months Contract))

What is the opportunity?

Reporting to the Manager, Reconciliations Services this position is a key contact for Capital Market departments and Retail Banking areas. In this role, you will be responsible for providing exceptional customer care through the daily reconciliation and reporting processes. Comparing different data sets, the role will work through an information life cycle to identify, investigate, and resolve data and trade break issues. You will work with an effort to operate in an efficient / effective cross-functional team to ensure timely reconciliations, and prevent losses while mitigating risk as prescribed by Banks Standards and Procedures.

What will you do?

• Use in-house like and online tools to investigate cases in order to reduce investigation costs
• Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
• Applies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accounts
• Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
• Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately
• Deliver high quality, timely and error-free service to clients and service partners
• Display good judgment and decision-making skills in dealing with breaks and reporting
• Identify and manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders
• Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by management
• Assist with the sorting or answering of email inquiries and requests from the client across multiple reconciliations

What you need to succeed?

• Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent.
• Strong organizational & decision-making skills
• Diplomacy and tact to deal with all levels of internal and external clients
• Strong ability to exercise a high degree of judgement and negotiation
• Knowledge of banking/reconciliation/accounting procedures
• Multitasking and team player

Nice to Have

• University degree or College Diploma or any equivalent combination of qualifications and/or work experience
• 2+ years of experience with an accounting or investigation role.

Whats in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment