Senior Application Support Analyst - Halifax
RBC
Halifax, NS-
Number of positions available : 1
- Salary To be discussed
- Published on December 15th, 2024
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Starting date : 1 position to fill as soon as possible
Description
Job Summary
Job Description
What is the Opportunity?
You will be supporting the Sophis application for the equity derivatives business. This is a critical application which is used for life cycle management of trades from trade feed to PnL and risk management and settlement. You will be supporting front office, middle office (trade support / finance), and back office (operations) daily to ensure business functions run smoothly.
You will be responsible for maintaining stability and availability of the application, as well as continuous software releases to add features and enhancements. You will be orchestrating software release which occur after hours on weekdays (primarily Fridays). You will be in an on-call weekend rotation that includes issue resolution/triaging and infrastructure maintenance. In addition, you will be responsible for overseeing the integrity of the data quality derived from our official EOD Market Data and positions which are priced by our Model Library.
What will you do?
Quickly address issues pertaining to front office, middle office and back office that impact the business ability to perform daily functions
Drive improved stability and higher quality of data delivered to front office, middle office and back office; contribute and improve the configuration of our monitoring platform ITRS, while actioning triggered events
Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues
Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants); investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows
Develop scripts to automate processes using Powershell and other scripting languages.
Engage in platform related projects which include vulnerability remediation, business continuity practice and automation of day-to-day tasks; perform change and release practices to deploy proprietary and vendor based software
Weekend checkouts on rotation will be required to ensure stable start of week
Rotation of shift schedules might require late shift (10-7 PM EST)
What do you need to succeed?
Must-have
4+ years experience in the following:
Hands on experience working with LINUX and WINDOWS operating systems with an ability to navigate, problem solve, and script via these OS. Scripting experience can be one of the following: Python, Perl, Shell Scripting
Strong SQL Administration including writing complex queries and writing, executing and creating SQL reports
Hands on experience delivering monitoring solutions that create visibility into platform and application health utilizing tools such as ITRS Geneos, Dynatrace, Elastic Search or similar
Proven experience in a mid - senior production support role facilitating multiple requests and efforts around program management, daily requests, infrastructure and application management and end user support
Excellent communication skills, confident, intuitive
Nice-to-have
Monitoring experience of high availability applications, batch processing or similar including strong understanding of batch architecture, critical paths, dependencies and the demonstration of proactive trending of outcomes to identify gaps and delays
Monitoring experience of high availability trading applications that may include Equity Derivative trading applications
Experience within Capital Market Risk environments understanding FTRB, CCAR and CAT reporting
ITRS Geneos Monitoring Software
Kubernetes / Docker experience
GRID / Datasynapse
Experience in building catalogues, dashboards, and scheduled queries utilizing Databricks or Oracle databases
Experience supporting risk management and analytics applications / infrastructure
Experience with reference data, security master, and product management in regards to Equity Derivatives
Automation or Site Reliability Experience driving efficiencies to health checks or manual tasks
Whats in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
#LI-POST
#LI-HYBRID
#TechPJ
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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