Senior Operations Administrator, Bilingual

What is the opportunity?

In this role, you will pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times. This will Include but is not limited to account set-up; address changes, investor changes, redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement. You will also assist other RBC Investor Services departments/teams in the resolution of Client issues in order to maximize Client experience.

What will you do?

• Process Segregated Funds and Mutual Funds Financial & Non-Financial transactions within industry standards.

• Apply Quality Control procedures to processed transactions to ensure First-Time-Right transaction processing.

• Adhere to Not-In-Good-Order processes and procedures.

• Monitor and clear Workflow system to ensure trades are processed within Capture/PEGA service level standards.

• Ensure workflow processes and procedures are followed to accurately capture transaction statistics.

• Investor accounts are accurately messaged/note of processed transactions

• Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate.

• Communicate effectively with both internal and external client groups

• Work with Manager to update Desk Operating Procedures and other tasks as assigned.

What do you need to succeed?

Must-have

• Fluent in French and English (both written and verbal)

• Experience within Shareholder Services or similar multi-client mutual fund administration environment

• Good working knowledge / experience in the financial services industry, specifically in Segregated Funds and Mutual fund administration

• Sound knowledge of Segregated Funds and Mutual Funds taxation and compliance /regulation including Registered Products

• Demonstrated ability to work successfully in a fast-paced, high stress environment

• Communicate effectively with both internal and external client groups

Nice to have

• Proven track record in leading initiatives, managing cross-functional relationships

• Completion of IFIC Mutual Funds Operations Course

• Unitrax Recordkeeping System knowledge

• FundSERV knowledge

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposureto communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate

• Opportunity to obtain hands-on experience throughout your role

• Working with an exciting, close-knit, supportive & dynamic group

• Opportunity to collaborate with other business segments within the bank

• Excellent career development and progression opportunities

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Competitive compensation

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above