Analyst, Supply Chain

Find Your Limitless with Reliance

By joining Reliance as an Analyst, Supply Chain, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Claims Processing and Evaluation

• Review and process claims, ensuring alignment with company policies and legal standards.
• Analyze claims for accuracy, completeness, and compliance, resolving discrepancies as needed.
• Manage claims through all stages, from submission to resolution.

Data Analysis and Reporting

• Analyze claims trends, costs, and outcomes to identify patterns and risks.
• Generate detailed reports with actionable insights and recommendations.
• Present findings to management, offering data-driven process improvements.

Risk Management and Compliance

• Collaborate with risk teams to mitigate claims-related risks.
• Ensure compliance with regulatory standards and assist in audits.
• Develop and maintain claims management policies and procedures.

Collaboration and Communication

• Work with cross-functional teams, including legal, customer service, and vendors.
• Provide updates to claimants and stakeholders on claims status.
• Offer guidance on best practices for effective claims management.

Process Improvement and Strategy

• Recommend and implement process enhancements to improve efficiency.
• Collaborate with IT to optimize claims management systems.
• Develop and deliver training programs for claims team members.

What do you bring?

• A bachelor's degree in business administration, finance, risk management, insurance, or a related field.
• Professional certifications related to claims management or risk management (e.g., Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU)) are preferred.
• Minimum of 1 year experience in claims management or a related field, with a strong understanding of claims handling processes.
• Ability to analyze complex data sets, identify trends, and derive actionable insights.
• Ability to review claims information and identify inconsistencies or potential issues.
• Strong verbal and written communication skills to interact with stakeholders and provide reports.
• Capable of identifying problems and proposing solutions in a timely manner.
• Proficient in claims management software and Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with data analysis tools is a plus.
• Understanding of insurance policies, regulatory requirements, and claims management best practices.
• Ability to manage multiple claims simultaneously while adhering to deadlines.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com