Inside Sales Team Lead

Find Your Limitless with Reliance

By joining Reliance as a Inside Sales Team Lead, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company.
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team.

What will you do?

• Lead and support an Inside Sales team in an inbound/outbound call center to achieve sales targets and KPIs.
• Provide coaching, training, and performance management to ensure high-quality standards and continuous improvement.
• Monitor team performance, conduct evaluations, and implement development plans.
• Approve time sheets and commission payouts as per company payroll policies.
• Manage and convert inbound leads while executing outbound sales campaigns.
• Develop customized solutions to meet customer needs and secure new sales.
• Maintain accurate CRM records throughout the sales cycle and track lead distribution.
• Provide timely sales forecasts and insights on market trends, competitors, and customer preferences.
• Enforce company policies while fostering a collaborative and high-performance work culture.
• Collaborate with team members to achieve overall business and sales objectives.

What do you bring?

• Postsecondary education or equivalent work experience in commercial sales or a related field.
• Five or more years of proven sales experience, including leading a team of sales representatives.
• Experience in HVAC or a similar industry is preferred.
• Strong background in selling services rather than products.
• Proven ability to drive sales and achieve corporate goals.
• Strong negotiation, leadership, and account management skills.
• Excellent customer service and communication abilities.
• Proficient in MS Word, Excel, Windows, AutoCAD, and PowerPoint.
• Hands-on experience with CRM systems, including daily updates and sales activity tracking.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.