Description
The selected candidate must live in or near one of the two major cities in Western Canada (Vancouver or Calgary).
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
Our expectations
The successful candidate will be responsible for training and coordinating stores in a sector on new digital platforms and operating procedures. Implement programs and processes in collaboration with in-store management teams to improve sales and online shopping experience.
Your role
Provide training in your sector with regard to digital operations (e.g. picking, sending and remitting orders)
Greeting customers warmly and providing good customer service
Assess customer needs and provide informed, expert advice on digital services and operations to the store and management teams.
Present and demonstrate the different digital platforms to the store teams, emphasizing their positive features, and their benefits for our customers.
Analyze performance indicators related to digital operations and participate in the
achievement of objectives for your sector
Stay informed of new digital developments at Rona and their technical applications
Support an in-store support committee for your sector
Promote a collaborative work environment by actively participating in in-store recognition programs.
Work in accordance with store health and safety and loss prevention policies and procedures
Any other related tasks that ensure the smooth running of digital operations
The qualifications we are looking for
Excellent customer service skills
Ability to build trusting relationships with others
Experience and willingness to mentor and coach others
Analytical and troubleshooting skills to solve complex problems; Creative problem-solving
Proven knowledge of the MS Office software suite (Word, Excel, Access, Outlook)
Ability to manage change well and stay positive in the face of change
Ability to address large teams, communicate information, and listen effectively
Experience in creating and maintaining a safety culture
Be available to work variable hours and work overtime as required
Be available to travel within your territory, hold a valid driver's license.
Any combination of education and relevant work experience will be considered
By joining the RONA family, you’ll enjoy many benefits, such as:
Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
Career growth opportunities within the company
An inclusive and safe working environment
Promotion of work-life balance
An employer that’s involved in the community
And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
