100% Onsite in Winnipeg: Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Direc

Our public sector client is seeking an Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Directory, Cherwell, and Cisco Unified CM.

Requires flexibility working various shifts to accommodate a 7-day/24-hour operation

Must be able to work onsite 7-3 Monday to Friday in Winnipeg

Mandatory Skills:

• 5 years experience working as a Desktop Support Technician providing tier 1 support
• Microsoft Windows and Office applications
• Active Directory,
• Cherwell Service Management,
• Cisco Unified CM
• Must be ITIL certified and with demonstrated solid ITIL background.
• Have and maintain a valid Manitoba Class 5 Drivers license.

Desirable Skills:

• HDI Support Centre Analyst certificate
• Asset management experience
• Tier II support level
• Data Manipulation experience
• LGCA license

Description:

• Assist end users with software applications, file accesses and hardware support.
• Image and prepare new workstations for deployment.
• Action and close all Tier 1 support calls, including matching to recurring incidents, investigating, diagnosing, and resolving all incidents; recovering services/systems in a timely manner, and documenting all actions/resolutions in the support database.
• Modify and delete accounts for all assigned systems.
• Manage new administration accounts for all assigned systems. (Such as, AD and Exchange accounts, VoIP configuration for desktop phones, room booking, secure link and admin for various systems).
• Maintain an inventory of all IT assets in the inventory database, including hardware, software and license agreements.