Intermediate Accounts Payable Representative to support the day-to-day delivery of escalated customer Service issues (00002315)

Our Agriculture client is looking for 3 Intermediate Accounts Payable Representative to support the day-to-day delivery of escalated customer Service issues

Must Have:

• 5+ years as a Account Payable, Accounts Receivable analyst
• Experience working in a Customer Service or Help Desk (Tier 2) type role
• Experience working closely with Managed Service Providers
• Experience with Peoplesoft

Responsibilities:

• Communicate promptly and professionally with suppliers regarding status of invoices, check requests, and utility payments and with internal users and Managed Services regarding Accounts Payable processing questions and issues.
• Become proficient with various Accounts Payable systems (Peoplesoft/TAP) and processes to fully support the resolution of escalated issues and better identify and research root cause
• Research open items through accounting systems, identifying root cause of issues, and providing recommendations for resolution.
• Work with other Accounts Payable functional teams to resolve issues in a timely manner.
• Assist with critical business account issues in an expedited fashion, engaging appropriate personnel.
• Work within stated internal KPIs and SLA
• Responsible for understanding process flows by function and interactions between Managed Services and FBS PTP