Intermediate Systems Analyst to develop models and process artefacts for an MS Dynamics CRM implementation

Our valued Public Sector client requires an Intermediate Systems Analyst to develop models and process artefacts for an MS Dynamics CRM implementation. Our client provides federally mandated scientific and technical services for Canadian law enforcement agencies.

They currently rely on an inefficient mix of systems and manual processes to manage its business. There is no existing platform for sharing information and communicating with its stakeholders or clients.

This project will provide our client with a complete IT enabled solution from intake to issuance of the Certificate of Analyst. The future state will include the following components:

• External facing web-based portal with client profile management and self-service capability (MS Dynamics)
• Automation of intake, processing, status tracking, and issuance of results.

Responsibilities:

• Participate in or lead working sessions with clients, system architecture, developers, and IT Security resources to elaborate needs and clarify requirements, business models and processes
• Perform assessment and document Business Processes Models, including business process modeling using BPMN methodology and capture data flows using industry standards.
• Perform Gap Analysis, identifying opportunities for improvement between current and proposed business process
• Clarify the business requirements with clients and developers;
• Track all requirement changes in Confluence and Jira;
• Documenting user acceptance test plans based on requirements;
• Participate actively in an Agile Scrum environment and project

Must-haves:

- Experience gathering requirements and developing models and process artefacts on an IT project which is using the agile methodology using time-boxed iteration.

- Experience gathering requirements and developing models and process artefacts for MS Dynamics CRM implementation(s)

- Enhanced Reliability clearance