Junior Bilingual (EN/FR) Tier 1 Desktop Support Technician (2+years) to resolve customer issues and resolve incidents (Hybrid - office across Canada)
S.i. Systems
Toronto, ON-
Number of positions available : 1
- Salary To be discussed
-
Contract job
- Published on November 15th, 2024
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Starting date : 1 position to fill as soon as possible
Description
Our client is looking for a Junior Bilingual (EN/FR) Tier 1 Desktop Support Technician (2+years) to resolve customer issues and resolve incidents (Hybrid - office across Canada)
**Candidates that are not fluent/bilingual in both English and French will not be considered.**
Responsibilities
- This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
- This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.
- Comfortable with a variety of basic software solutions
- Good communication, time management
- Demonstrated ability and willingness to learn new tools.
- Dependable and reliable
- Familiarity with updating and using a knowledge base.
- General knowledge of computer systems, analysis techniques, and ITIL processes
Must Haves
- 2+ years experience in Tier 1 Desktop Support
- Bilingual (English/French)
- Hybrid at the office nearest to you
Nice to Haves
- ITIL V3 or V4
- KCS
- M365
Requirements
undetermined
undetermined
undetermined
undetermined
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