Junior Service Desk Analyst to provide Tier 1 support to clients by phone and chat

S.i. Systems

Montreal, QC

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Our valued defence client is seeking a Junior Service Desk Analyst to provide Tier 1 support to clients by phone and chat

100% remote. Open to candidates in Ottawa, Montreal, and Halifax.
After an initial training period during Mon-Friday business hours, the hours of work are Saturday-Tuesday from 9:00am-7:30pm EST.

Responsibilities:

Provide Service Desk support to clients via telephone and chat
Logging and updating support tickets within the Company’s Incident Management Application
Resolving support calls in a quick and efficient manner while meeting SLA’s
Escalate calls where necessary
Complete company provided training to ensure you have what you need to fulfill your role
Keep up to date with the latest technologies utilized by the Company

Must Have Skills:

2+ years experience as a Service Desk Analyst providing remote support to end users
Experience working in a Windows environment working with MS Office Products
Experience supporting mobile devices (iPhones)

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Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

141229

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