Senior Bilingual Customer Service Representative to resolve incident and client equipment requests. 7397
S.i. Systems
Montreal, QC-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on September 26th, 2024
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Starting date : 1 position to fill as soon as possible
Description
Our client is searching for an Senior Bilingual Customer Service Representative to resolve incident and client equipment requests.
Initial 6-month contract with possibility of extension, hybrid in Montreal (2 days onsite per month).
Responsibilities:
- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing
Must-Haves:
- 2+ years as an customer service representation with client resolution experience
- Experience with any CRM tool
- Excellent communications skills in English and French.
Requirements
undetermined
undetermined
undetermined
undetermined
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