Senior Bilingual Network Administrator to support IT/Telephony support to contact centers.

Our client is searching for a Senior Bilingual Network Administrator to support IT/Telephony support to contact centers.

Initial 6-month contract with possibility of extension, hybrid (2 days a week, onsite) Open to Montreal, Laval or Toronto

Responsibilities:

• Technical Issue Resolution: Address and escalate technical issues from IT User Support.
• IT Infrastructure: Install and update IT infrastructure components under guidance.
• Documentation: Collaborate with support departments to develop user documentation.
• Collaboration: Work with the Telephony and Contact Center Services team, other technical and business resources, and third-party vendors.
• Project Support: Gather business requirements for telephony-related projects, build test plans, and execute user acceptance testing (UAT).
• VoIP and WFM-WFO Support: Manage VoIP and WFM-WFO issues, ensuring consistent communication with end-users.
• Adaptability: Adapt to a rapidly evolving environment.
• Interpersonal Skills: Utilize strong interpersonal and customer service skills to build business relationships.

Must-Haves:

• 5+ years as a Network Administrator using Avaya systems (SBSs, CM, SM, AMS, AEP).
• Experience with Voice over IP (VoIP), SIP communication, and telephony peripherals.
• Excellent communications skills in English and French.

Nice to Have:

• Education: College diploma in Computer/Network Studies.
• Troubleshooting Skills: Superior troubleshooting abilities.
• Technical Knowledge: Multi-user computer and peripheral environments.
• Verint recording.
• NetScout, Wireshark, Windows, MS Office, LAN/WAN.
• Nice WFM and Aspect WFM.