Senior Service Designer (10+ years) to develop the user experience and create user journey maps in support of standing up a new branch within the Public Se

Our valued Public Sector client is seeking a Senior Service Designer (10+ years) to develop the user experience and create user journey maps in support of standing up a new branch within the Public Sector

The client is standing up a new branch from scratch in a large department and the resource will be tasked with designing the client journey maps, personas, visual design and improving the overall experience.

Must Haves:

• Secret Clearance
• 5+ years of experience designing the client journey maps, personas, and visual design

Tasks include:

• Develop journey maps
• Create prototypes and other UX deliverables at a high level of quality and in WCAG and WET compliance
• Define the UX Strategy, vision, and user experience
• Gather user requirements and produce/update user story documentation and design specifications;
• Using qualitative and quantitative data, create user stories, profiles, personas, empathy maps, service blueprints and journey maps to support user-centric development of digital solutions
• Architect application navigation and content flow and produce sitemaps and workflow diagrams
• Create usability testing plans and conduct usability testing sessions with clients and users
• Lead projects of limited scope or components of larger projects
• Produce and/or update UX documentation for new applications or for updates (enhancements and bug fixes) of existing applications