Senior ServiceNow Business Analyst to deliver technology enhancements in service management with one of our major banking clients- 36594

Senior ServiceNow Business Analyst to deliver technology enhancements in service management with one of our major banking clients- 36594

Location Address: Hybrid (1 day per week - flexible) 44 King Street W 10th Floor (44K-10)

Contract Duration: 6 months

Possibility of extension or conversion to FTE: Yes

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5hrs/week (No overtime)

Story Behind the Need

• Business Group: ITAM - Software Asset Management - The ServiceNow team delivers best-in-class technology enhancements in service management for our internal stakeholders and users via robust processes, tools, and governance
• Project: This is a data reconciliation project where the BAs need to migrate the tables from Excel to ServiceNow. Processes impacted would be TRM, SAM, removable candidates for unauthorized software.

Typical Day in Role:

• Help to drive the strategic vision for the process area though developing close relationships with stakeholders across the bank
• Lead the creation and maintenance of documentation
• Develop and deliver process training
• Process analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Lead continuous improvement initiatives
• Leadership - People and non-people leadership skills
• Reporting & Analytics design
• Analyze metrics and review for process compliance and opportunities for improvement
• Project work / leadership
• Lead key department initiatives during development and execution, involve stakeholders (e.g. enterprise architecture, SAM, Service management team, Vendors, etc.) as required

Must Have Skills:

• 8+ years of experience as a BA in a technical domain such as software development, system administration / Operations, reliability and performance engineering, process engineering, etc
• 5+ years of experience in ServiceNow - in SAM (Soft Asset management) - Development & implementation and continuous support.
• Advance excel skills is must (Vlookups, Pivot tables, Macros)

Nice to Have

• Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
• Project management experience is an asset.

Education:

• Undergraduate Degree in Computer Science, Computer Engineering, or technical equivalent

Candidate Review & Selection:

• 1st round - MS teams - 30 mins - HM & SM - technical and behavioral
• 2nd round -teams - if required

Best vs Average

• Strong ServiceNow in SAM space, Communication, organizational skills