Associate Systems Engineer (Hybrid)

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture.

In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

As an Associate Engineer in the Workplace Security team within the Professional Services organization, you will have the opportunity to support the service delivery functions related to the setup, configuration, and administration of identity management and workplace endpoint security solutions for our valued enterprise and public sector clients.

What you’ll do:

• You will support the team on Security and Data Governance and Protection implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training. This will require a technical understanding of cloud security solutions including M365 Defender, Defender for cloud, and Sentinel.

• You will work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs

• You will help to provide technical guidance and direction to Technicians on the team, in efforts to enhance and develop their expertise, experience, and skill set

• You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management

• You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.

• You will have the opportunity to work in a highly visible customer-facing role.

• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.

• You will do this by staying on top of new trends and technology updates

• You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way

What you’ll bring to the table:

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution

• A problem solver with the capability to uncover & address the root cause of an issue

• A proactive work ethic that puts responsiveness to customers first

• Passion for building strong relationships with customers and driving great CX

• Computer Science / Information Technology degree or diploma. Equivalent industry experience is a plus

• Minimum of one year prior work experience in a technical role (Technician) in a similar organization / focus area

• Training and / or certificates to include: M365 Fundamentals, Endpoint Administrator, and Azure Fundamentals

• Bilingual in French would be a nice to have.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• We offer hybrid and remote working opportunities.

• Comprehensive benefits from day one of employment.

• We offer meaningful work and opportunities for career growth.

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

• We offer an opportunity to build and grow a career in the technology industry.

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.

• Softchoice has been certified as a Great Place to Work in the United States for several years.

• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6121

EoE/M/F/Vet/Disability