Product Specialist, Software Asset Management (SAM)

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

Product Specialist, Software Asset Management (SAM)

The impact you’ll have

Reporting to the Senior SAM Product Manager, as a Product Specialist in Software Asset Management, your primary mission is to drive customer satisfaction and ensure the successful adoption of our SAM services. You’ll collaborate closely with clients, internal teams, and vendors to deliver exceptional value and drive positive outcomes.

What you’ll do:

1. SAM Product Expert:
   • Product Alignment: Align SAM services with customer objectives, ensuring maximum value delivery.
   • Stakeholder Management: Act as the main point of contact for SAM+ Hub and Assessment customers. Support our sales organization with readiness and deployment.
   • Market Insights: Continuously gather insights into customer pain points, challenges, and goals related to SAM products.
   • Feedback Loop: Collect feedback from customers and advocate for their needs within the organization.
2. SAM Solution Adoption:
   • Customer Onboarding: Ensure smooth onboarding and adoption of SAM solutions.
   • SAM Adoption: Support Sales and Presales teams by providing resources to support customers with the SAM+ Hub.
   • Vendor Collaboration: Work with SAM vendors to enhance services and address customer requirements.
3. Performance Monitoring and Continuous Improvement:
   • KPI Tracking: Monitor key performance indicators (KPIs) related to customer success, such as adoption rates, satisfaction scores, and renewal rates.
   • Technical Alignment: Collaborate with engineering teams to address technical challenges and align solutions with customer needs.
   • Internal Communication: Proactively communicate customer insights and success stories in partnership with the SAM Portfolio Marketing Manager.
   • Process Enhancement: Identify areas for process improvement and contribute to enhancing the overall customer experience.

What you’ll bring to the table

• Relentless customer focus, 2+ years' experience in customer success roles or assessment teams.
• Ability to work independently and manage multiple workstreams simultaneously.
• 2+ years' experience with lean, agile, and design thinking.
• Ability to conduct and gather market research that uncovers customers unmet needs
• Familiarity with software licensing, contract management, and vendor relationships.
• Ability to communicate technical concepts effectively to non-technical stakeholders.
• Prior experience in customer success, account management, or technical support.
• Understanding of SAM tools, compliance, and software inventory management
• Bachelor’s or master's degree in computer science, Business, or related fields.
• Certifications (nice to have) : ITIL, CSAM, IAITAM, CISA, ITAM, CISSP, SAM, ISO, HAM, SW.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• We offer hybrid and remote working opportunities.

• Comprehensive benefits from day one of employment.

• We offer meaningful work and opportunities for career growth.

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

• We offer an opportunity to build and grow a career in the technology industry.

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.

• Softchoice has been certified as a Great Place to Work in the United States for several years.

• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 5933

EoE/M/F/Vet/Disability