Manager, Business Operations

Key Responsibilities:

Deal Desk Accountabilities

• Document and maintain SOTI Deal Desk framework for pricing guidance, commercial framework, escalations, and rules of engagement
• Manage daily Deal Desk activities to review deal economics, commercial terms and conditions, operational requirements, and evaluate non-standard pricing and commercial requests
• Business partner with the Regional Sales teams to assess any ad hoc or exceptional deals requiring additional customer/partner analysis, and to validate an appropriate business case for pricing escalations, promotions or incentives
• Assist with coordination and approval of Salesforce inquiries and quote adjustments

Reporting & Analytics

• Provide analysis across pricing and deal structure trends across the region, revenue streams and product sets to advise on future go to market initiatives.
• Provide analysis on approval and rejection rates, identify inefficiencies in sales operations process to drive continuous improvement throughout the sales cycle.
• Deliver ad-hoc reporting and analysis as required.

Desired Skills, Education & Experience:

• 3+ years of Business/ Sales Operations / Reporting experience
• Knowledge of SAAS environment advantageous
• Sales deal desk experience favourable
• Salesforce power user (Reports, Dashboards etc.)
• Proactive solution finder
• Detail and process oriented
• Great communicator
• Works well in a fast paced, entrepreneurial environment
• Great time management skills with a focus on prioritization
• Collaborative team player
• University degree in Business/Finance/Accounting (or relevant experience)

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.