Partner Success Manager

Job Title: Partner Success Manager

Location: Mississauga, Canada (Hybrid)

Who We Are:

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.
To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Prepare and send quotes to customers via Salesforce.

• Process orders and invoices accurately and timely

• Support the Account Manager and other sales staff with their daily tasks and responsibilities.

• Support perpetual cloud licenses and ensure a smooth transition for customers.

• Help with support ticket escalations and follow up with customers until resolution.

• Act as an out-of-office back up for the Senior Account Manager and other sales staff

• Coordinate with other departments such as marketing, product development, and customer service to ensure customer satisfaction and retention.

• Maintain and update customer records and sales data in Salesforce and other CRM tools.

• Generate and analyze sales reports, and provide feedback and suggestions for improvement.

Qualifications:

• 1-2-year customer/partner-facing experience

• Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SAAS company

• Proficient in Salesforce and other CRM tools

• Excellent communication, interpersonal, and negotiation skills

• Strong organizational, time management, and problem-solving skills

• Ability to work independently and as part of a team.

• Ability to handle multiple tasks and deadlines in a fast-paced environment.

• Knowledge of SAAS products and services and industry trends

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.