Transportation Supervisor

Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

Key Job Activities:

• Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times;
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck);
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required;
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc);
• Manage open order report to resolve service issues;
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date;
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
• Conduct customer visits to review service;
• Manage customer interaction records to resolve service issues;
• Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.