Description
The Sudbury Catholic District School Board is located in Northeastern Ontario and serves approximately 6,800 students in 17 schools located in Greater Sudbury, as well as in Killarney.
Our School Board is host to and celebrates diverse cultures and is comprised of dedicated staff committed to high quality education that inspires and promotes lifelong learning. The Board is currently seeking a Senior IT Support Technician to join our dynamic team.
Reporting to the IT Client Services Supervisor, the Senior IT Support Technician is primarily responsible for deploying, servicing, and providing technical support for the Board’s end-user computing devices and related peripherals, systems, and software to meet the needs of the students and staff. They will participate in the Help Desk operation by receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA (Service Level Agreement) expectations. They are also responsible for acting as an expert resource in medium to large deployment or support projects, including equipment rollouts and end-user system deployments, updates, or releases.
ESSENTIAL QUALIFICATIONS
Education / Certification:
2-year Computer/Information Technology program at an accredited college or university
Experience Required:
Minimum 3 years of work-related experience in providing end-user technical support in a large enterprise environment, including supporting mobile devices (e.g., laptops, tablets, etc.)
Recent experience with project management in an IT environment
Knowledge / Skills /
Abilities:
·
Excellent
technical knowledge of computing hardware and peripherals, including desktops,
laptops, tablets, printers, projectors, etc.
·
Excellent
knowledge and experience in providing end-user technical support and
troubleshooting, including but not limited to desktop computers, laptops,
tablets, peripheral equipment, projectors, network connectivity, productivity
software, mobile device management systems, common systems and applications in the Ontario
Education sector (e.g. EQAO), etc.
·
Exceptional
customer service orientation and the ability to actively listen and respond to
the needs of the end user through consultation and to express a clear
understanding of the requirement in a user-friendly language.
·
Strong
analytical and problem-solving skills, with experience in troubleshooting
complex technical issues involving multiple systems.
·
Ability to
absorb and retain information quickly.
·
Strong
written and oral communication skills.
·
Ability to
work independently and in a team environment
·
Basic
knowledge of software licensing and copyright concepts and regulations.
·
Always
maintain a high degree of professionalism, courteousness, and friendliness.
· Exceptional attention to detail and the ability to provide accurate and timely information while managing multiple conflicting deadlines.
PREFERRED QUALIFICATIONS
Knowledge and experience in the installation, maintenance, and effective use of Assistive Technology software & systems
Mac OS X certification (Apple authorized) or MS Windows certification
Apple Certified Technician
A+ certification (or equivalent)
ITIL certification
OTHER REQUIREMENTS
Valid Drivers License and access to a reliable vehicle
The annual salary range for this position is $61,541.00 to $76,935.00 with a comprehensive benefit package.
Our board is committed to providing safe environments for our students and staff. Should you receive an offer of employment you will be required to submit an acceptable Police Record Vulnerable Sector Check, and the Ministry of Labour Worker Health and Safety Awareness in 4 Steps training completion certificate (available on-line) prior to the commencement of any employment duties.
For more information on this opportunity and working for Sudbury Catholic Schools, please view the fully detailed job description by clicking Senior IT Support Technician Job Description and visit www.sudburycatholicschools.ca. Qualified applicants are encouraged to apply online and submit an up-to-date resume and cover letter, along with supporting educational / training documentation to sudburycatholicschools.simplication.com , no later than 9:00 am on Tuesday, July 16, 2024. All applicants are thanked for their interest, only those selected for an interview will be contacted.
As part of its commitment to equity, diversity and inclusivity, the Sudbury Catholic District School Board is committed to building a diverse and qualified workforce which reflects and serves the needs of its students and its communities, and supports the mission, vision and values of the Board.
In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is being collected under the authority of the Education Act and will be used for employee recruitment and selection purposes. For questions about this collection of information please contact Human Resources Services at (705) 673-5620.
If you require a disability-related accommodation to participate in the recruitment process, or if you have questions about this collection of information, please contact Human Resources Services at (705) 673-5620.
Thank you for your interest in Sudbury Catholic Schools.
Mission: To realize each student’s potential within our inclusive Catholic learning community by nurturing and developing their mind, body and spirit.
Vision: Leaders in Learning and Faith
