Business & Systems Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Analyst is familiar with a wide variety of concepts, practices, and procedures as they relate to IT and general operations. They rely on experience and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Analyst conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

What will you do?

• Work within an Agile squad comprising of product owners, developers, testers, and other Business & Systems Analysts to build innovative digital solutions on the Salesforce platform

• Develop intuitive, user-friendly interfaces that simplify Sun Life’s Group Retirement Services processes within Salesforce

• Automate rule collection and implementation to minimize manual effort and reduce errors

• Streamline workflows to ensure rapid delivery of accurate Sun Life plan changes

• Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents

• Create and/or provide comments into internal and external communications and user documentation

• Review and provide comments on business and technical documentation

• Support business on the roll-out of what has been developed with a focus on end-to-end testing and validation

What do you need to succeed?

• University degree in business or technology or equivalent experience

• 3 to 5 years of progressive experience as a Business & Systems Analyst

• Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products

• Experience in supporting customer facing operations is an asset

• Knowledge of financial services industry is an asset

• Knowledge of Group Retirement processes is an asset

• Knowledge of Sun Life’s Group Retirement Products is an asset

• Knowledge of the Salesforce CRM platform is an asset

• Knowledge of relevant business, processes, systems, and capabilities

• Good understanding of privacy, compliance, control, and security requirements

• Skilled in test execution and understanding the outcomes

• Strong analytical and communication skills

• Ability to work and demonstrate cooperation in a matrixed team environment

• Comfortable with data requirements and related data activities

• Strong interpersonal / relationship building skills with technical and business personnel

• Good multitasking, prioritization, and time management skills

• Comfortable working in ambiguous environments

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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