Case Management Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Note that this is a hybrid position located in Montreal

Are you enthusiastic and committed to improving the health of Canadians? Want to join us in developing the best digital experience possible? As one of Canada’s leading health insurers, Sun Life helps meet the healthcare needs of millions of Canadians. As part of the Disability Management team, we work tirelessly to find ways to help our Clients, employees and employers improve their health.

Your responsibilities

You will coach disability case managers (DCMs) to help them develop their skills with a view to optimizing claims (duration/outcomes) and developing behaviours that drive excellence in case management.

• You will coach and provide feedback to the DCM team to encourage Client-based case management and improve results.
• You will refine your DCM team’s skills to ensure they make better use of available tools and approaches and improve workload management, forecasting and priority setting.
• You will support DCMs with respect to change management and overall team performance.
• You will identify ways to improve processes to better deliver on our commitment to Clients regarding service excellence, quality and finances.
• You will identify emerging trends through reports and portfolio reviews and develop a plan to address them.
• You will collaborate with your manager, DCM colleagues, trainers and other partners in seizing learning and development opportunities.

Skills you need to be successful

• Expertise in short-term and/or long-term disability case management and strong coaching skills
• A good understanding of the scope of activities in the disability sector and the financial implications for plan sponsors
• Ability to make connections, identify trends and explain the reasons behind them
• Excellent communication skills:
  • Genuine, empathetic approach
  • Ability to influence and negotiate
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• Excellent analytical skills and attention to detail, especially regarding contracts and complex claims
• Excellent organizational and problem-solving skills
• Leadership and change management skills
• Proactive and innovative mindset
• Resilience and ability to manage and overcome difficult and stressful situations
• IT skills - comfortable using multiple platforms and systems
• Ability to work in a fast-paced, constantly changing environment
• Team spirit, positive attitude and drive to succeed
• A post-secondary degree is a plus

Benefits for you

• An opportunity to develop new skills, progress and fill a variety of roles
• Comprehensive virtual training and ongoing training programs to ensure your success
• A workplace that fosters trust, diversity and inclusion
• Committed managers who care about your success and well-being
• Continuous improvements to enhance your work and the Client experience - #MakeADifference
• Sustainability commitments to create a healthy, inclusive and sustainable future for our communities
• A range of programs and incentives to help our employees achieve lifetime financial security and live healthier lives, including:
  • A comprehensive benefits program
  • Retirement and stock ownership programs
  • Performance compensation and bonuses
  • Health-related wellness programs, benefits and incentives
  • Paid vacation based on experience and additional days for family care and personal emergencies
  • Free time for enrichment experiences through a sabbatical program
  • Contributions to non-profit organizations that are important to you
• #LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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