Change Integration Specialist
Sun Life Financial
Waterloo, ON-
Number of positions available : 1
- Salary To be discussed
- Published on September 28th, 2024
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Starting date : 1 position to fill as soon as possible
Description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Change Integration Specialist reporting to the Change Integration Manager, integrates internal business partners into products and services offered by Canadian Shared Services (CSS). They create repeatable processes, establishing standards based on company policies, industry/best practices, while ensuring process consistency. Specialists provide support and feedback to the Change Integration Manager, Director, and team.
What will you do:
Support the intake, prioritization and triaging of change requests submitted by internal business partners
Develop and maintain strong partnerships within business areas and ensure consistency and clear communications
Support the planning, scheduling, managing and chairing of the Change Advisory Board (CAB) meetings
Communicate with change requesters - keeping them informed of change progress
Support the management of the Canadian Shared Services service catalogue
Gather, analyze and present data consumable at all levels of the organization
Support the design and development of the CSS change intake tool
Integrate business partners into CSS services.
Maintain Business Records (Databases & Documentation)
Identify and drive continuous improvements to improve efficiencies
What do you need to succeed:
Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)
Stellar organizational, communication and interpersonal skills written and verbal.
Exceptional research skills including ability to interview business resources to ensure understanding of changes being requested
Initiative-taker with the ability to work independently on tasks, prioritize and work effectively to meet deadlines
Demonstrated creative problem solving and critical thinking skills with the ability to facilitate and collaborate to drive decision making to closure
Results driven and goal oriented with a strong sense of ownership and accountability
Consulting and relationship management skills - must have the ability to influence, facilitate and negotiate
Ability to build and maintain strong working relationships with internal business partners
Advance level skills with Microsoft tools, including PowerPoint, Excel, Visio, Sharepoint and OneNote
Minimum of 3 to 5 years of relevant experience
Six Sigma or Lean Management experience would be an asset
Previous ServiceNow experience would be an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.
What is in it for you:
Flexible Benefits from the day you join to meet the needs of you and your family
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
Challenge of a changing and dynamic environment with exposure to many business areas and processes
Work-life balance by scheduling your day around your priorities and having more time to spend on the important things
Why join Sun Life:
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
A friendly, collaborative and inclusive culture
A collaborative and interactive team environment
Being part of our journey in developing the next greatest digital experience
Working together, sharing common values and encouraging growth & achievement
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
53,800/53 800 - 87,400/87 400Job Category:
Business Analysis - ProcessPosting End Date:
11/10/2024Requirements
undetermined
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