Digital Mail Services Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This is a Temporary Contract Position for 1 Year

Location: In-Office (Waterloo King)

The Digital Mail Services Administrator plays a key role in ensuring effective digital imaging, data lifting and key completion of documents by scanning and indexing documents correctly and efficiently. In this role, you will ensure that physical mail which cannot be scanned is sorted and routed to appropriate business lines. You will rotate between operating a scanner and performing data entry. By reporting issues, gaps and opportunities to the Team Leader, you ensure that each document received is handled with caution and due diligence, and perform other duties as required.

What will you do?

• As the last person to work with the physical document, ensure effective data lift and key completion by scanning each document correctly

• Effectively sorting documents and streamline claims to the appropriate area, reducing potential re-work

• Prepping and scanning the documents in order to meet service level agreements between Canadian Document Services and the Health & Dental Claims area

• Material handling, including the distribution of mail to scanner operators, document retrieval, and processing interdepartmental requests to retrieve e-faxes from the Group Benefits Fax database

• Match the e-faxes to Service Requests generated by the Customer Care Centre, and route the attached e-faxes to the Health & Dental Claims area

• Ensure all documents received are handled safely and expedited to the appropriate departments in a timely manner

• Handle eLearning modules and assignments accurately

What do you need to succeed?

• Ability to maintain a high level of productivity, accuracy and attention to detail within structured supervisory guidelines

• Computer literacy with an ability to learn various systems efficiently (MS Office Suite, Lotus Notes, Ultera, Citrix/Kofax)

• Effective verbal and written communication skills in English (bilingualism is an asset)

• Flexible, adaptable, with an ability to recognize opportunities to initiate change that will increase the department’s efficiency.

• Ability to work independently with minimum direction and frequent interruptions

Unique Work Attributes:

• Must be able to obtain RCMP Reliability Security Clearance before a start date can be confirmed (includes fingerprinting).

• As the role is in-office, must be available to work Monday through Friday, from 7:30 AM to 3:30 PM and commute to the Waterloo King office.

• The role involves tasks which are of a repetitive nature.

Reasons why you should join us under the Sun:

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada!

• Time off giving you the flexibility to focus on the moments that matter. 15 days' vacation per year.

• Wellness programs that support the three pillars of your health - mental, physical, and financial.

• Fluid workspaces where you can choose from a variety of workstations, offices and collaboration zones based on your daily needs.

• Internal mobility is supported by leaders who are dedicated to fueling your professional growth.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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