Director, Business Analytics (Group Benefits)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary

Sun Life Health is a leading Health and Benefits provider in Canada, offering Canadians comprehensive group benefits and a portfolio of digital health products. We are a passionate group who like to take on big challenges in a supportive environment, grounded in our purpose of helping Canadians achieve lifetime financial security and live healthier lives.

Reporting to the AVP, Strategy, Digital Enterprise and Analytics, the Director, GB (Group Benefits) Analytics will be responsible for the development, management and delivery of analytics business support to Group Benefits business teams. The leader in this role will manage a highly skilled team of employees focused on analytics and data engineering and will collaborate with analytic teams across Sun Life to support delivery of initiatives.

What will you do?

Business Support

• Develop, manage and deliver analytics business support to GB business teams.

• Areas currently with dedicated analytics support include Group Underwriting (e.g. Underwriting Workflow Dashboarding) and GB Finance (e.g. Finance Data Engineering).

• Collaborate with analytics resources in all relevant technical teams (GB Analytics, Health Analytics, Client Experience Office Analytics, IT).

• Support the Canadian Dental Care Program analytics requirements until April 2025 and potentially further into the future as required.

Foundational Data

• Continue the journey of ingesting source data into the Enterprise Data Lake and engineering processed data for analytics use.

• Manage the key initiative budget for data ingestion, resourced through IT.

• Prioritise and lead delivery of GB data engineering needs to enable GB Plan Sponsor and Advisor level analysis for both internal and external use cases.

• Embed best-practices aligned to the Client Experience Office and Centres of Excellence.

Gen AI Program

• Develop and maintain a program of Gen AI across Group Benefits to create business value through productivity and efficiency gains.

• Run ideation sessions with GB stakeholders to feed the GB Gen AI backlog.

• Partner with the Client Experience Office on ideation, prioritization & drive delivery of Gen AI use cases.

• Coordinate MVP test-and-learn opportunities by engaging the Client Experience Office Data Science COE to develop pilots for priority Gen AI uses cases.

• Coordinate scaling successful pilots with IT and other relevant functions (Risk, GB Digital Enterprise Platform) to drive adoption within the business.

Leadership

• Attract, retain, coach and develop top talent to deliver on GB Business Analytics roadmap.

• Collaborate with Director, GB Sponsor and Advisor Analytics where needed to support delivery of prioritised initiatives.

What do you need to succeed?

• 7+ years of analytical experience with 3+ years of recent experience in business analytics/BI and/or developing and implementing data science techniques (predictive, prescriptive, ML, etc)

• B.Sc. Computer Science, Mathematics, Stats, Engineering, and Masters in Management Analytics or MBA or equivalent work experience

• 3+ years of leading a data analytics team, or equivalent experience as a senior member of a team leading projects and providing managerial support (e.g onboarding, coaching, escalations, performance feedback)

• Expert knowledge and experience in data analytics and application in business strategy for effective decision making

• Demonstrate drive for, and application of, continuous learning on innovations in advanced analytics and industry developments

• Proven ability to solve complex business problems.

• Strong inclination to proactively share knowledge and expertise with others to build the data analytics community and capability in the broader company around data analytics

• Expert verbal, written, and presentation skills to communicate and frame complex information simply for senior leader decision making on complex business issues

• Considered an expert in among peers on one or more aspects of data analytics and the business

• Ability to interact independently, confidently and competently with AVP+ level stakeholders

• Knowledge of the GB business is preferred

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Unique Requirements

• The candidate selected for this role is required to attain Canadian Reliability Security Clearance (administered by submitting fingerprints to the RCMP, who then conduct min. 5 year history checks)

• To see if you are eligible for this clearance, please review the section 201 on the Federal Government site (https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/pdcf-rsrp-eng.html)

What's in it for you?

• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.

• Working together, sharing common values, and encouraging growth & achievement

• Flexible Benefits from the day you join to meet the needs of you and your family.

• Join one of our many Inclusion Networks. These voluntary, employee-led groups are dedicated to creating connection, fostering inclusivity, and building community.

• Charitable giving through our You Give, We Give program lets you give back to your community - and in many cases, we’ll match your contributions.

• In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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