Manager, Group Benefits Privacy Controls and Governance

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Manager, Group Benefits Privacy Controls and Governance is a key role in managing risk within the Health business. The successful candidate will represent Sun Life as the Privacy Officer for the CDCP Program and will partner with key stakeholders and partners across the business to oversee program compliance. Additionally, they will manage and support other privacy-related processes, issues and questions within the Group Benefits business.

What you will do:

Canadian Dental Care Program (CDCP)

• Represent Sun Life as the Privacy Officer for the CDCP Program

• Act as a central contact for all privacy, governance, and compliance oversight of the CDCP program within Sun Life.

• Identify, track and assess internal or external changes that impact the privacy processes within the program; partner with stakeholders across operations and technology teams to implement modifications as needed

• Monitor compliance of the CDCP program’s contractual obligations including privacy laws; this includes identifying, interpreting and supporting the implementation of any new or changed requirements

• Privacy Impact Assessments (PIAs): Partner with government representatives to complete PIAs and obtain the appropriate approvals for any changes that impact the CDCP program, and lead the annual PIA review process

• Privacy Breaches: Provide oversight of the handling of CDCP program related privacy breaches. Complete all relevant reporting, tracking and monitoring of any confirmed or suspected breaches related to the CDCP program, and lead/support the resolution of any issues

• Audits: Participate in the annual privacy audits with the government as well as the CDCP SOC2 audit process

• Third Party Risk Management: Oversee relationships with third parties who handle personal data for the CDCP program, including contract reviews, due diligence, and partnership with Supplier Relationship Managers

• Training: Develop, implement and maintain appropriate training for Sun Life employees on CDCP privacy practices and requirements

Group Benefits Privacy Controls and Governance

• Draft or review privacy and governance-related content used during the sponsor sale process

• Consult on and review privacy and governance-related clauses in sponsor agreements

• Act as point of contact for privacy and governance questions during client audits and due diligence processes

• Manage ongoing processes to maintain SOC2 certification

• Act as central point of contact for privacy-related questions from teams supporting the Group Benefits business

Preferred skills:

• Strong knowledge and understanding of the requirements and key responsibilities of the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Privacy Act

• Excellent understanding of the group benefits environment and of group dental products

• Strong partnership and organizational navigation skills

• Excellent communication and facilitation skills, including the ability to summarize and present in a clear and concise manner to executive-level and external audiences

• Strong problem solving, analytical and critical thinking skills, with the ability to think clearly and respond effectively under pressure

• Self-starter, takes initiative and has a desire to probe and solution

• Ability to work in ambiguous situations and with limited process definition or documentation

• Ability to adapt to change and pivot quickly with changing priorities

• Ability to manage through influence and collaborate to achieve goals

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Reliability Status:

• Must be able to obtain Reliability Status through the Government of Canada before a start date can be confirmed (includes a background check with fingerprinting by the RCMP).

Why join Sun Life:

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly, collaborative and inclusive culture

• A collaborative and interactive team environment

• Being part of our journey in developing the next greatest digital experience

• Working together, sharing common values and encouraging growth & achievement

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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