Manager, Group Disability

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As Manager, Group Disability, you will be responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team. Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients.

What will you do?

• Performance management assessments for direct reports

• Development and growth of team

• Recruiting and resolution of employee performance issues

• Quality assurance and achievement of service standards and monthly targets

• Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients

• Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business

• Foster a strong relationship with Business Development to support proactive client management for assigned clients

• Own risks associated within scope of responsibility in group disability and develop, implement, maintain and monitor sufficient internal controls

• Oversees for the completion of all Sun Life risk and compliance requirements related to Group Disability (e.g. Internal and External Audits relating to processes, Business Continuity risk management, etc.)

What do you need to succeed:

• Infectiously positive attitude with a drive to succeed and a commitment to quality service

• Excellent listening, analytical, organizational and critical thinking skills

• Outstanding communication skills including the ability to deliver difficult news in a tactful and sensitive manner

• Ability to deal with stressful situations

• Adaptability, flexibility and strong decision making skills

• Demonstrated ability to lead through change with empathy

• Excellent customer service skills

• Ability to speak to trends, stats, report cards on clients’ disability experience

• Good presentation skills

• Knowledge and work experience in group insurance with disability focus

• Minimum of 5 years leadership experience

Assets: A bachelor's degree or equivalent business experience

Reasons why you should join us under the sun:

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives. • A caring, supportive, and inclusive culture • A collaborative and interactive team environment

• The opportunity to move along a variety of career paths with amazing networking potential

• An environment of continuous learning, development, and improvement

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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