Member New Business/Revisions Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a Member New Business and Revisions Specialist, you will have the opportunity to be part of a passionate, caring and dedicated team.

The Group Benefits Operations Member New Business and Revisions team helps plan sponsors manage their employee benefits program. We provide exceptional customer service by updating member data, whether for changes affecting existing Customers or for the implementation of new business. The team works with customers in the National Groups segment and SunSolutions.

What will you do?

• Process new business implementations or changes to standards of accuracy and timeliness of service

• Respond to inquiries from Customers and internal partners

• Evaluate and negotiate deadlines to meet Clients' expectations

• Participate in various projects, as required

• Share knowledge and technical expertise with peers, colleagues, and partners

• Perform research necessary to resolve and investigate Customer issues

• Work with Customer Service Representatives, Plan Specialists, Plan Implementation Project Managers and the Client Data Solutions team to efficiently and accurately process member data updates across all systems

What do you need to succeed?

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

• Excellent communication skills, oral and written; ability to communicate with clients

• Ability to work in a multitasking environment, prioritize work and meet deadlines

• Knowledge of group benefits products

• Ability to work in a fast-paced environment with tight deadlines and is constantly changing

• Team spirit, sense of collaboration and optimism; ability to build trust quickly

• Negotiation skills; ability to achieve adequate results; ability to find solutions

• Attention to detail

• Problem solving skills

What's in it for you?

• Retirement, stock ownership and savings programs to help you build your financial future

• A la carte benefits from your first day of work to meet your needs and those of your family

• Varied career paths and great networking opportunities

• Hybrid work environment

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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